SECTION 1 — PRIVACY POLICY

Privacy Policy

Joffle Tech, LLC ("Joffle Tech," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit joffletech.com or interact with our services.

What We Collect

We collect only the information you voluntarily provide to us, including:

• Your name, business name, phone number, and email address when you submit a contact form or book a call

• Your phone number and email address when you opt into SMS or email communications through our Lead Recovery System

• Business information you provide when signing up for our services

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and communicate with you about our services

• Send automated SMS and email follow-ups if you have opted in

• Schedule and confirm appointments

• Communicate with you regarding updates, support, and billing

• Improve our services and better serve local businesses in the Triad area

SMS & Email Communications

By submitting your phone number or email address through our contact form or booking system, you consent to receive communications from Joffle Tech related to your inquiry. You may opt out at any time by replying STOP to any SMS message or by contacting us directly. Message and data rates may apply.

We do not send unsolicited marketing messages.

We Do Not Sell Your Data

Joffle Tech does not sell, rent, or share your personal information with third parties for marketing purposes. Ever. We may share data only with trusted service providers who help us operate our platform, such as SMS carriers.

Analytics

This website (joffletech.com) uses Google Analytics to collect anonymous visitor data such as page views, traffic sources, and general site usage. No personally identifiable information is collected through analytics. We do not use tracking pixels or any other third-party tracking tools

Third-Party Tools

Joffle Tech uses GoHighLevel (GHL) to manage CRM, automations, client dashboards, and communications. Clients of Joffle Tech may access a GoHighLevel-powered dashboard as part of their service agreement. Your data may be stored within the GoHighLevel platform in accordance with their own privacy policy. This website does not currently integrate with GoHighLevel directly, though such integration may be added in the future.

Data Security

We use industry-standard practices to protect your information. However, no system is 100% secure and we cannot guarantee absolute protection.

Data Retention

We retain your information only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us at the information below.

Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make a request, contact us directly.

SECTION 2 — TERMS OF SERVICE

Terms of Service

These Terms of Service ("Terms") govern your use of Joffle Tech's services and website. By using our services, you agree to these Terms. Please read them carefully.

1. Services Provided

Joffle Tech offers CRM setup, lead automation, website design, and related digital services to local businesses. These include but are not limited to missed call text back, automated follow-ups, appointment reminders, re-engagement messaging, and website design and maintenance. The specific scope of services is defined in a separate written service agreement between Joffle Tech and the client.

2. Service Agreements & Auto-Renewal

All Joffle Tech services are provided under a minimum 12-month contract. Service agreements automatically renew on a monthly basis after the initial 12-month term unless either party provides written notice of cancellation prior to the renewal date. Cancellation terms are outlined in your individual service agreement.

3. Billing & Payment

Services are billed on a monthly basis. Fees are due on the date specified in your service agreement. Failure to pay may result in suspension or termination of your account. Joffle Tech reserves the right to adjust pricing with reasonable notice prior to a renewal period.

4. Intellectual Property

All work, systems, automations, workflows, templates, and configurations created or provided by Joffle Tech in the course of delivering services remain the intellectual property of Joffle Tech, LLC unless explicitly transferred to the client in writing. All content on joffletech.com — including text, graphics, and the Joffle Tech logo — is the property of Joffle Tech, LLC and may not be reproduced without written permission.

Clients are granted a limited, non-transferable license to use deliverables during the term of their active service agreement. Upon termination of services, Joffle Tech reserves the right to revoke access to proprietary systems, templates, and configurations.

5. User Responsibilities

You agree to:

• Provide accurate and complete information when using our services

• Ensure your business has obtained proper consent from customers before sending automated messages

• Not misuse our services for spam, unlawful, or abusive purposes

• Comply with all applicable laws including TCPA, CAN-SPAM, and GDPR where applicable

6. SMS & Email Consent

Customers must give explicit consent before receiving automated messages from your business through Joffle Tech's systems. Joffle Tech provides tools to help you manage compliance, but you are ultimately responsible for ensuring your business follows applicable laws. Users may opt out of receiving messages at any time by replying STOP or following unsubscribe instructions.

7. No Guarantees of Results

While Joffle Tech is committed to delivering quality work and measurable outcomes, we do not guarantee specific results such as a defined number of leads, sales, or revenue. Results depend on factors outside our control including your industry, market conditions, and business operations.

8. Limitation of Liability

Joffle Tech is not liable for lost profits, missed opportunities, or indirect, incidental, or consequential damages resulting from the use or inability to use our services. Our total liability in any matter related to our services shall not exceed the total amount paid by you in the most recent 30-day billing period.

9. Termination

Joffle Tech may suspend or terminate accounts that violate these Terms or applicable laws. Client-initiated cancellations are subject to the terms outlined in the individual service agreement.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of North Carolina. Any disputes arising from these Terms or your use of Joffle Tech's services shall be resolved in Davie County, North Carolina.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We will make reasonable efforts to notify active clients of material changes.

SECTION 3 — DISCLAIMER

Disclaimer

The information on this website is provided for general informational purposes only. Joffle Tech makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, or suitability of the information on this site.

Any reliance you place on information from this website is strictly at your own risk. We are not responsible for any losses or damages arising from the use of this website or its content.

This website may contain links to third-party websites. Joffle Tech has no control over the content or practices of those sites and accepts no responsibility for them.

CONTACT

Questions?

If you have any questions about these policies, reach out directly:

Joffle Tech, LLC

Bermuda Run, NC · Serving the Triad

Email: support@joffletech.com

Phone: 336-750-6557

Website: joffletech.com

By calling or texting Joffle Tech, you agree to receive SMS messages from us, including replies to your inquiries, appointment reminders, and updates. Message frequency may vary. Standard message and data rates may apply. Reply STOP to unsubscribe.